Clear answers to help you feel informed, confident, and ready for service.

Yes! We are fully insured and bonded for your peace of mind.

You can:

• Provide a spare key

• Give us an entry code

• Or have someone available to let us in

If your home has a security system, please disable it before your appointment, or share instructions/code so we may do so safely. We’ll always reset the alarm before leaving.

We accept the following payment methods:

• Credit/Debit Cards

• Zelle

• Venmo

• Cash App

• Cash or Check (please place in a sealed envelope to prevent accidental damage)

Let us know your preferred method, and we’ll prepare your invoice accordingly.

Phone: (240) 388-2385
Email: TTCScalendar@gmail.com

Office Hours:

Monday – Saturday:  8:00 AM – 6:00 PM
Sunday:  Closed

We try our best to keep your service consistent.
Whenever possible, you’ll see the same team or cleaner at each visit. Familiarity reduces errors and builds trust — and if we ever need to adjust the team, we’ll let you know and maintain the same quality standard.

Yes, we bring all professional-grade cleaning supplies and equipment needed to get the job done right.
If you'd prefer we use your products, just let us know in advance — we're happy to accommodate.

We typically work in teams of two, but depending on the schedule and job size, we may send anywhere from 1 to 4 cleaning professionals. Regardless of the team size, quality is never compromised.

Absolutely! Just give us a call.
We’ll do everything we can to accommodate your request — customer satisfaction is always our priority.

Please give us at least 48 hours’ notice if you need to reschedule.

• Late cancellations (less than 48 hours) may incur a $50 rescheduling fee, though this is waivable depending on your account history.

If any area falls short of our high standards, simply notify us within the same business day. We’ll return promptly to re-clean the area — at no extra charge.

At The Total Cleaning Solution, we take pride in doing it right the first time — but we’re fully committed to making it right, every time.