Q. Are you insured?
A. Yes, we are completely insured and bonded.
Q. How is access coordinated?
A. You may provide a spare house key, an access code, or have someone available to allow us to enter the property and start working. If the property has a security system, please ensure that it is turned off on the day of the scheduled cleaning. You may also provide the code and steps necessary for us to turn off the alarm. The Cleaning Company will reset the alarm before leaving the property
Q. Is it possible to schedule a last-minute service or after hours?
A. Just give us a call and we will happily work with you. Pleasing our customers is our most important goal. We will do everything within our power to find a time to take good care of your property.
Q. How many staff members will you send to my cleanings?
A. Regularly, we work in teams of two, but it could vary from 1-4 maids sometimes to be able to successfully finish the day without compromising the quality of our cleaning.
Q. Will the same staff members be sent to my appointments each time?
A. When we clean your property on a regular basis, we have a better chance to maintain the same person or team. We try our hardest to achieve this because we know you will feel more comfortable seeing familiar faces each time, and it almost disappears the risk of missing any regular details. If by any reason we need to make any changes to your routine cleaning, we will do so without compromising the quality of the cleaning.
Q. Does your company provide all supplies and equipment necessary to clean my property?
A. Yes, we provide all the cleaning supplies and equipment to thoroughly clean your property. However, if you would like us to use different equipment and/or supplies, please provide it and let us know in advance. We will make sure to work accordingly.
Q. What should I do if I want or need to reschedule any of my cleaning appointments?
A. If you need to reschedule any appointment, please give us at least 48 hours of notice in advance. If you reschedule or cancel within 48 hours of your cleaning appointment, there is $50 Late Rescheduling Fee which is waivable based on the history of such cancellations.
Q. How should I pay?
A. You may pay via Cash, Check, Credit Card, Venmo or CashApp. Feel free to let us know your preference so we may send you the correct option in your invoice.
Our Guarantee:
If you are not completely satisfied with your cleaning, please let us know the same business day and we will return and re-clean the area in question free of charge. We take pride in our work and desire to correct any issues as soon as possible.
